All of our garments should be checked before use, as we do not accept worn clothing back, unless a fault has quickly revealed itself after initial wear. In such isolated cases the garments need to be washed before return.
Returned goods which are not faulty must be in their original unmarked packaging, and must be returned within 7 days of receipt. Any necessary re-packing will be charged at £2.50 + VAT per item. Please mark faults with sticky tape to identify the problem. Credit notes are issued on receipt of returned goods to the supplier and your Paypal payment method is automatically credited.
For reasons of hygiene, we are unable to exchange or credit hair accessories, or underwear even if returned unworn. Where a product has a hygiene sticker warning that the product cannot be returned once the sticker is removed, a refund or exchange will not be given if the seal is broken except in accordance with legal rights.
Tights may not be returned once opened unless they are faulty.
We are unable to accept returns if:
A label has been applied to the packaging, or if it has been marked in any way.
The actual label or tag inside the garment has been removed, or marked in any way.
An item has been returned without the included accessories, ie ballet belts with leotards.
All returned items unless faulty must be in a resaleable condition including the garment bags, packaging and accessories.