Frequently asked questions

What are the term dates?


Autumn Term: October 5th - December 19th 2020 No classes: October 26th, 27th, 28th, 29th Spring Term: January 18th - April 3rd 2021 No classes: February 15th, 16th, 17th, 18th, 19th, 20th, 21st Summer Term: April 19th - July 17th 2021 No classes: May 31st, June 1st, 2nd, 3rd, 4th, 5th




What is the returns policy for uniform?


Returns Information: All of our garments should be checked before use, as we do not accept worn clothing back, unless a fault has quickly revealed itself after initial wear. In such isolated cases the garments need to be washed before return. Returned goods which are not faulty must be in their original unmarked packaging, and must be returned within 7 days of receipt. Any necessary re-packing will be charged at £2.50 + VAT per item. Please mark faults with sticky tape to identify the problem. Credit notes are issued on receipt of returned goods to the supplier and your Paypal payment method is automatically credited. For reasons of hygiene, we are unable to exchange or credit hair accessories, or underwear even if returned unworn. Where a product has a hygiene sticker warning that the product cannot be returned once the sticker is removed, a refund or exchange will not be given if the seal is broken except in accordance with legal rights. Tights may not be returned once opened unless they are faulty. We are unable to accept returns if: A label has been applied to the packaging, or if it has been marked in any way. The actual label or tag inside the garment has been removed, or marked in any way. An item has been returned without the included accessories, ie ballet belts with leotards. All returned items unless faulty must be in a resaleable condition including the garment bags, packaging and accessories.




Do I have to make a new order for a different size?


Yes, please place a new order via the online shop for the new size that you require.




Can I get a refund for classes my child doesn't attend?


Unfortunately not, as stated in our Terms & Conditions we are unable to refund or transfer funds for unattended lesson.




What uniform does my child need?


You can find this information here: www.sgda.org.uk/uniform




What is the code for Zoom classes?


Just search 'Zoom Code' in your email inbox and it should pull up the correct email, if not then please check the Facebook Parents Group, or email sophiegallie@hotmail.co.uk





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